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7-year new car warranty policy statement

Chery NZ Vehicle Warranty Terms and Conditions

Your Warranty Rights

The warranty set out below is provided by Chery Motor NZ Limited NZBN: (9429051099701), (hereinafter referred to as Chery NZ), as the authorised importer and distributor of Chery vehicles in New Zealand.

Address: Level 24, 157 Lambton Quay, Wellington, 6143 New Zealand

Phone Number: 0800662326 
Email: info@chery.co.nz

This document outlines the Terms and Conditions of the Chery NZ New Vehicle Warranty provided for both Internal Combustion Engine (ICE) and Electric Vehicles (EV), including Battery Electric Vehicles (BEV) and Plug-In Hybrid Electric Vehicles (PHEV). Chery NZ warrants (subject to the listed Terms and Conditions) that if any part of the vehicle is found to be defective in materials or workmanship within the stated warranty period, it will be repaired, replaced, or rectified by an authorised Chery NZ dealer at no cost upon obtaining approval from Chery NZ .

The warranty does NOT cover vehicles acquired at auction or imported into New Zealand other than through Chery NZ . The warranty does not cover any indirect, direct, or incidental loss or damage. Any legal rights or remedies for such loss or damage should be pursued separately. Chery NZ does not accept liability for any item of the vehicle that failed due to normal wear and tear, driver abuse, unauthorised modification, or non-professional repair or maintenance.

Chery NZ may require replaced components and/or parts to be returned to the factory for audit and/or quality control purposes. Warranty audits may be performed on authorised dealers for work conducted on its behalf. Where a part or component is replaced free of charge under the warranty, the old, replaced component and/or part becomes the property of Chery NZ .

Disclaimer: All information in this document is accurate at the time of publishing. Chery NZ reserves the right to make changes without prior notice. To the fullest extent allowed by law, Chery NZ shall not be responsible for any damages, losses, or expenses resulting from reliance on this document. Reproduction or duplication, either partially or fully, without written permission is prohibited.

 

Warranty Coverage Period

The Chery NZ New Vehicle Warranty is 7 years/unlimited kilometres from the first registration date. Demonstrator vehicles carry the balance of the original warranty. 
Commercial use: For vehicles primarily used for taxi, ride sharing, rental, courier, hire, or driving school purposes, the warranty period is limited to 7 years or 150,000 kilometers, whichever occurs first.
The high-voltage battery is covered under the same terms, with coverage extending to issues where the net residual capacity falls below 70% during the warranty period.

 

Transfer of Warranty

The warranty is attached to the vehicle and transfers to subsequent owners within the warranty period, provided the vehicle was purchased from an authorised Chery NZ dealer.

Claiming Warranty Repairs To make a claim under this warranty, the owner must deliver the vehicle and the Service Booklet to an authorised Chery NZ dealer at their own expense. After repair completion, the owner must collect the vehicle from the dealer, also at their own expense. Warranty repairs will be conducted by authorised Chery NZ dealers only, during normal business hours, within a reasonable timeframe.

What Is Covered Chery NZ will repair or replace any part on the vehicle (except for those items listed below under the section titled ‘ITEMS NOT COVERED’) which proves to be defective in materials or workmanship, free of charge, subject to the terms and conditions of this warranty.

Items not covered

This Warranty does not cover any damage or defect arising from any form of neglect or misuse.

Normal maintenance services including, but not limited to, wheel balancing, tyre rotation, headlight aiming, engine tune-up, replacement of light bulbs, distributor points, spark plugs, drive belts, worn clutch discs, worn brake pads/shoes, wiper blades, filters, lubricants and coolant, are not covered by this Warranty.

This Warranty does not cover wheel alignments and balancing, brake adjustments or mechanical repairs which become necessary as a result of normal wear and tear.

This Warranty does not cover normal wear and items, meaning the gradual reduction in operating performance of a part or parts having regard to the age of the vehicle, the distance it has travelled and its operating conditions. This includes but is not limited to the replacement of clutch linings, brake pads/discs, windshield wiper blades, incandescent bulbs, fuses, worn seat covers and other trim, paint and appearance items that wear out through normal use or deterioration.

Please see further below for information relating to tyres and batteries.

 

Warranty coverage does not apply in the following circumstances:

  • Vehicle has not been serviced and maintained as per the manufacturer’s guidelines.
  • The defects are due to modifications not approved/authorised by Chery NZ .
  • The defects are caused by abuse or negligence.
  • The vehicle has been written off by any insurance company or government vehicle regulation body.
  • Accidents, theft or fire or illegal use.
  • Use of non-recommended, improper or dirty fuel, fluid, oil or lubricant.
  • Defects caused by work carried out by repairers other than authorised Chery NZ Dealers or approved repairers.
  • The defects are due to installation or use of non-genuine parts.
  • Continuing to drive the vehicle after loss of lubricants, oils, refrigerant or water on or after knowledge of failure.
  • The defects are due to the vehicle having been loaded beyond the manufacturer’s specifications.
  • The defects are due to the vehicle being used for purposes for which it was not designed, such as rallying, racing, hill climbing, speed trials or similar activities, towing beyond weight limits recommended by the company or all terrain use.
  • Deterioration due to use and exposure and or damage/corrosion from environmental conditions such as fall-out, salt, stones, tree sap, bird droppings, hail, flood or acts of God.

To the extent permitted under New Zealand law, Chery NZ excludes all liability for loss or damage that is:

  • unrelated to Chery NZ‘s conduct.
  • unrelated to the goods supplied by Chery NZ; or

  • caused by something independent of Chery NZ after the goods have left its control.

     

Tyre Warranty

Tyres supplied on new vehicles are warranted separately by the tyre manufacturer. For service, present the tyre to a local tyre agent or contact your Chery NZ dealer for assistance.

 

Low-Voltage Battery Warranty 

The original 12V low-voltage battery is covered by a 2-year warranty from the date of vehicle delivery to the first retail customer.

 

7-Year Body and Paint Perforation Warranty 

Covers the repair or replacement of body panels with perforation (holes from the inside out) caused by corrosion due to manufacturing defects.

Also covers paint durability or finish defects caused by manufacturing faults.

Contact Information 

For all warranty claims or service inquiries, contact your nearest authorised Chery NZ dealer or visit www.chery.co.nz for details.